Getting started with Keyboard & Mouse helps customers find the right support path without starting a download workflow.
Before you begin
Confirm the product name, operating system, connection type, and software version. Keep the device powered and close to the computer during setup or troubleshooting.
Recommended steps
- Restart the device and computer.
- Check cables, receiver placement, Bluetooth pairing, and firmware prompts.
- Open the related manual or spec sheet from the support center if you need product-specific details.
Need more help?
Collect the serial number, purchase date, and screenshots of any error messages before contacting support.
