How can we help?

Connect the receiver or cable, power on the device, and follow the on-screen pairing prompts. For software-enabled products, install Logi Options+ or G HUB before customizing controls.

Use the Specs Downloads tab on this page for quick links, or open the product knowledge base article for recommended software and firmware resources.

Confirm the device has power, restart Bluetooth or the USB receiver, move the device closer to the computer, and remove older pairings before trying again.

Open the relevant Logitech software, select the device, and follow the firmware update prompt. Keep the device connected until the update completes.

Many Logi Bolt and Unifying receivers support multiple compatible devices. Check your product article or manual for receiver compatibility.

Open the software profile for your device and restore the default mapping. You can also remove the profile and create a new one.

Most products show the serial number on a bottom label, under a battery door, or on the original packaging.

Prepare your product name, serial number, operating system, software version, and the troubleshooting steps you have already tried.